Resolving the Locked Citizenship Field Issue for Non-U.S. Members

If you're unable to update the "Citizenship" field in your application, it may be due to an unchecked box during the initial setup. This guide will walk you through the process of resolving the issue and ensuring the application reflects accurate citizenship information.

Why Is the Citizenship Field Locked?

The citizenship field is locked because the form assumes all members are U.S. citizens unless you specify otherwise during the account creation process. Specifically, this is controlled by the checkbox labeled "There is a non-US member in the business" on the initial screen of the application.

Steps to Unlock and Update Citizenship Information

1. Navigate Back to the Account Creation Screen:

   • Use the "Back" button in your application to return to the starting screen titled "Create Your Account."

   • This screen includes fields for your business name, website, and an optional checkbox.

2. Check the Non-U.S. Member Box:

   • Locate the checkbox labeled "There is a non-US member in the business."

   • If your business includes non-U.S. members, ensure this box is checked.

3. Continue Through the Application:

   • After checking this box, proceed through the rest of the form.

   • The flow of the application will adjust, unlocking fields related to citizenship and allowing you to input accurate details.

4. Verify Field Changes:

   • Once you've updated your settings, revisit the citizenship field to confirm it is now editable.

   • Use any available tooltips (marked with a “?” icon) for additional guidance.

What If You Still Experience Issues?

• If navigating back or updating settings doesn’t resolve the problem, consider restarting your application from scratch.

• Alternatively, contact our support team at support@holdings.io for personalized assistance.

By following these steps, you should be able to unlock and update citizenship information within your application successfully.